Tuesday, November 18, 2008
Top Ten Customer Expectations
• To Be Understood
• To Be Informed
• To Receive Timely Service
• To Be Appreciated
• To Receive Help And Assistance
• Respect
• Comfort
• Empathy
• Friendly Service
• Professional Care
Ways to Improve Confidence
Ways to improve confidence include:
1. Remember past victories and successes.
2. Insure self-talk and imagery remains positive.
3. Avoid negative people.
4. Set short term, achievable objectives.
5. Avoid self-defeating language and predictions.
6. Overcome the fears of failure, embarrassment or success and remember that most fears are unreasonable.
7. Create daily, weekly and monthly action lists and track accomplishments.
8. Seek to understand critics and where their comments or perception originates.
9. Develop mutually supportive relationships that can aid in boosting confidence.
10. Find outside activities that provide satisfaction and positive feedback for accomplishment.
1. Remember past victories and successes.
2. Insure self-talk and imagery remains positive.
3. Avoid negative people.
4. Set short term, achievable objectives.
5. Avoid self-defeating language and predictions.
6. Overcome the fears of failure, embarrassment or success and remember that most fears are unreasonable.
7. Create daily, weekly and monthly action lists and track accomplishments.
8. Seek to understand critics and where their comments or perception originates.
9. Develop mutually supportive relationships that can aid in boosting confidence.
10. Find outside activities that provide satisfaction and positive feedback for accomplishment.
Wednesday, November 5, 2008
2009 Spring Class Schedule Announced
We are pleased to announce the Spring, 2009 open enrollment class schedule and the beginning of registration for these great programs.
The spring semester offerings will include:
Supervisory Leadership Excellence
Human Resource Management Excellence
Human Resource Professional Excellence
Customer Service Management Excellence
Security and Risk Professional Excellence
Workplace Excellence
Security and Risk Management Excellence
Please visit our website at www.soaringeagleent.com for more information and registration instructions.
The spring semester offerings will include:
Supervisory Leadership Excellence
Human Resource Management Excellence
Human Resource Professional Excellence
Customer Service Management Excellence
Security and Risk Professional Excellence
Workplace Excellence
Security and Risk Management Excellence
Please visit our website at www.soaringeagleent.com for more information and registration instructions.
Monday, November 3, 2008
Vist Our Booth at HPN and LV Biggest Business Mixer
Please stop in and say hello to Terri Harmon at the Soaring Eagle Enterprises booth at both the HPN November 4 mixer at Silverstone Golf Course and the Las Vegas Biggest Business Mixer at the Texas Station on November 25, 2008. Both mixer events start at 6:00pm. Contact us for directions or more information
Wednesday, October 15, 2008
Useful Internet Sites
Really useful internet sites:
1. Dancing Hampsters: http://www.webhamster.com/ (Will make you smile)
2. Monkey Mail: http://www.careerbuilder.com/monk-e-mail/default.aspx?sc_cmp2=JS_MONK-E-MAIL (Make sure your sound is on)
3. Cat Guidelines: http://www.jamesshuggins.com/h/hum1/guidelines_for_cats.htm (A must for cat owners)
4. Dilbert: http://dilbert.com/ (The original look at office life)
5. Murphy's Law: http://www.murphys-laws.com/ (When it can, it will)
1. Dancing Hampsters: http://www.webhamster.com/ (Will make you smile)
2. Monkey Mail: http://www.careerbuilder.com/monk-e-mail/default.aspx?sc_cmp2=JS_MONK-E-MAIL (Make sure your sound is on)
3. Cat Guidelines: http://www.jamesshuggins.com/h/hum1/guidelines_for_cats.htm (A must for cat owners)
4. Dilbert: http://dilbert.com/ (The original look at office life)
5. Murphy's Law: http://www.murphys-laws.com/ (When it can, it will)
Tuesday, October 14, 2008
Lean Times Require Great Leadership
Lean times require leaders to step up and lead. Manage the process. Dig out and recover. Some tips to make sure your recovery in difficult times is successful include:
1. Avoid any type of panic. Stay away from words like crisis and avoid emergency meetings. These things reinforce how bad things are becoming.
2. Keep routines. Maintain as many regular events as possible. This sends the message that all is going to be alright.
3. Improve visibility. During tough times it is absolutely critical that leaders increase their visibility and approachability. Again, this will have a calming affect.
4. Increase communication. Leaders must use the impetus of a slow down as a chance to increase communication and insure that all team members are hearing the same message from the same source.
5. Think lean and not slash. Look at opportunities for improved efficiency and not just cost cutting for cost-cutting's-sake. Aggressively attack vanity tasks. Better processes and leaner methods will last even when tough times subside.
6. Manage both sides of the income statement. The approach of looking only at the expense side is short-sighted. Look also at options in enhancing revenue. Is there income or income potential being ignored?
7. Use issue as a rally point. A challenge can be a great organizational rally point. When times are tough, use it as a single focus charge cry for all team members.
8. Refer to history. History (and old age) tells us that all downturns are cyclical. They come, they cause pain, and they go. Tough times don't last. Tough people do.
9. Keep your friends close and your enemies closer. Unfortunately, tough times often bring out the worst in people. Some will become territorial. Some will throw others under the bus. Some will paint unclear pictures about their value. The only way to debunk these is to keep them close.
10. Return to basics and core values. Slow downs and down turns are great times to return to core organizational values and the basics of service delivery. Remember the reason that you are there.
1. Avoid any type of panic. Stay away from words like crisis and avoid emergency meetings. These things reinforce how bad things are becoming.
2. Keep routines. Maintain as many regular events as possible. This sends the message that all is going to be alright.
3. Improve visibility. During tough times it is absolutely critical that leaders increase their visibility and approachability. Again, this will have a calming affect.
4. Increase communication. Leaders must use the impetus of a slow down as a chance to increase communication and insure that all team members are hearing the same message from the same source.
5. Think lean and not slash. Look at opportunities for improved efficiency and not just cost cutting for cost-cutting's-sake. Aggressively attack vanity tasks. Better processes and leaner methods will last even when tough times subside.
6. Manage both sides of the income statement. The approach of looking only at the expense side is short-sighted. Look also at options in enhancing revenue. Is there income or income potential being ignored?
7. Use issue as a rally point. A challenge can be a great organizational rally point. When times are tough, use it as a single focus charge cry for all team members.
8. Refer to history. History (and old age) tells us that all downturns are cyclical. They come, they cause pain, and they go. Tough times don't last. Tough people do.
9. Keep your friends close and your enemies closer. Unfortunately, tough times often bring out the worst in people. Some will become territorial. Some will throw others under the bus. Some will paint unclear pictures about their value. The only way to debunk these is to keep them close.
10. Return to basics and core values. Slow downs and down turns are great times to return to core organizational values and the basics of service delivery. Remember the reason that you are there.
Friday, October 10, 2008
Soaring Eagle Recognized as Leading DiSC Distributor
For the sixth consecutive year, Soaring Eagle Enterprises is one of 20 national distributors of DiSC profile products to receive sales volume recognition.
Wednesday, September 24, 2008
Tani Santos Named to Professional Registry
Tani L. Santos has been named an honored member in security by Princeton Premier. Tani L. Santos , security manager of World Market Center Las Vegas has been chosen for inclusion in the 2008-2009 Princeton Premier Registry.
Tani L. Santos is the security manager of World Market Center Las Vegas, a dynamic new showcase for the home and hospitality contract furnishings industry, located in the heart of Las Vegas, the fastest-growing home furnishings market in the country. In this capacity, Tani is depended on to oversee daily operations, ensure the welfare of tenants and employees, social and special event coordination and guest relations. Tani joined WMC in 2005, bringing more than a decade of experience in security administration. She holds a certificate in security management and advanced security management as well as a certificate in workplace investigation from the George Washington University School of Business. Tani is an esteemed member of the ASIS and IAEE and is equally active within the community and in philanthropic organizations. Away from the WMC offices, she enjoys spending time with family, outdoor activities and reading industry journals.
In recognition of an exceptional career as security manager of World Market Center Las Vegas , Tani L. Santos is being included in the 2008/2009 Princeton Premier Registry alongside the most prominent business leaders and professionals of every industry, from around the globe.
Tani L. Santos is the security manager of World Market Center Las Vegas, a dynamic new showcase for the home and hospitality contract furnishings industry, located in the heart of Las Vegas, the fastest-growing home furnishings market in the country. In this capacity, Tani is depended on to oversee daily operations, ensure the welfare of tenants and employees, social and special event coordination and guest relations. Tani joined WMC in 2005, bringing more than a decade of experience in security administration. She holds a certificate in security management and advanced security management as well as a certificate in workplace investigation from the George Washington University School of Business. Tani is an esteemed member of the ASIS and IAEE and is equally active within the community and in philanthropic organizations. Away from the WMC offices, she enjoys spending time with family, outdoor activities and reading industry journals.
In recognition of an exceptional career as security manager of World Market Center Las Vegas , Tani L. Santos is being included in the 2008/2009 Princeton Premier Registry alongside the most prominent business leaders and professionals of every industry, from around the globe.
Tuesday, September 16, 2008
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