Ten Steps to Building a Service Culture

From the Soaring Eagle Enterprises Service Management and Service Culture training program:

Determine, measure and report service levels.
Recognize and reward excellence in customer service.
Recruit and retain customer driven team members.
Treat fellow team members with the courtesy, urgency, compassion, and respect given to external customers.
Empower customer contact personnel to answer questions and complete common transactions.
Evaluate all personnel on service related job standards.
Define organizational mission in terms of customer service.
Understand customer needs, wants, and expectations.
Devote serious levels of training to customer service.
Build mechanisms for constant improvements in service levels.