Times are Tough

Top Ten Customer Expectations

• To Be Understood
• To Be Informed
• To Receive Timely Service
• To Be Appreciated
• To Receive Help And Assistance
• Respect
• Comfort
• Empathy
• Friendly Service
• Professional Care

Ways to Improve Confidence

Ways to improve confidence include:

1. Remember past victories and successes.

2. Insure self-talk and imagery remains positive.

3. Avoid negative people.

4. Set short term, achievable objectives.

5. Avoid self-defeating language and predictions.

6. Overcome the fears of failure, embarrassment or success and remember that most fears are unreasonable.

7. Create daily, weekly and monthly action lists and track accomplishments.

8. Seek to understand critics and where their comments or perception originates.

9. Develop mutually supportive relationships that can aid in boosting confidence.

10. Find outside activities that provide satisfaction and positive feedback for accomplishment.

2009 Spring Class Schedule Announced

We are pleased to announce the Spring, 2009 open enrollment class schedule and the beginning of registration for these great programs.

The spring semester offerings will include:

Supervisory Leadership Excellence
Human Resource Management Excellence
Human Resource Professional Excellence
Customer Service Management Excellence
Security and Risk Professional Excellence
Workplace Excellence
Security and Risk Management Excellence

Please visit our website at www.soaringeagleent.com for more information and registration instructions.

Vist Our Booth at HPN and LV Biggest Business Mixer

Please stop in and say hello to Terri Harmon at the Soaring Eagle Enterprises booth at both the HPN November 4 mixer at Silverstone Golf Course and the Las Vegas Biggest Business Mixer at the Texas Station on November 25, 2008. Both mixer events start at 6:00pm. Contact us for directions or more information