With over 20 years of experience in customer service training and evaluation of customer service systems, we are qualified to rank and comment on some of our interactions during the month. Here are the winners and losers:
The Top Five
1. Fed-X/Kinkos (Lake Mead and Tenaya)
+'s Remembering customers, different service levels for commercial customers, very pleasant greetings.
2. Via Brazil Steakhouse
+'s Remembering regular customers, service level and attention is very good, adds some extras.
3. Ted Wiens Tire and Auto
+'s Rembering customers, very good greetings, explanations very good and no slimy upsells.
4. Southwest Airlines (National)
+'s Pleasant, gets you where you need, three singing flight attendants on the last flight.
5. American Express (National)
+'s Good representatives during the week and daytime, great internet interface, very response.
The Bottom Five
5. United Blood Service
?'s Calls after 9:00pm, what part of I can't don't you understand?
4. Office Depot
?'s How many times do you need to ask about your rewards card?
3. Nevada Department of Motor Vehicles
?'s Note to Michelle at Flamingo-Yes you hold the priviledge of driving in your hands but can't you be a little human?
2. Wendy's
?'s Do you really need my money before handing me the drink (that cost you $0.15 to produce)?
1. Bank of America
?'s After nearly 20 years, is remembering me really that big of deal? Why are my three accounts not linked? Could your on-line banking be more complex and less useful?
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